JOB OFFER - Online Order and Customer Service Clerk

Jourdain is a concept store with a penchant for high-quality clothing. We specialize in the sale of Dale of Norway, Saint James, and BRAX brands. We are a must for tourists as well as for local customers, as we are located in Old Quebec, on rue de Buade.

At Jourdain, we are renowned for our customer service and our most enjoyable shopping experience, both in-store and online. Excellence, integrity, and family spirit are part of our values.

We are looking for a professional, dynamic and dedicated person who will be able to offer unparalleled customer service at all times. The clerk participates in the various tasks of the store including, among other things, customer service, preparation, and shipping of orders. More specifically, the person will have to:

• Provide quality customer service at all times with courtesy while offering professional advice, both over the phone and by email;
• Know the products and their specifications;
• Complete the entire online ordering process (invoicing, inspection, packaging, and shipping);
• Provide unparalleled after-sales service, especially when requesting a refund or an exchange;
• Prepare, place and identify the merchandise for sale (reception, labeling, arrangement by size, display…);
• Talk to customers to understand their needs, be able to present them the products they are looking for;
• Ensure the general cleanliness of the store and the backroom to comply with government hygiene rules;
• Participate in any related task related to the proper functioning of the store;

Teamwork, versatility, and customer service are necessary skills for this position as well as:

• 1 to 3 years of experience in retail or customer service;
• Possess excellent communication, customer service, and interpersonal skills;
• Bilingual (French / English) - professional language;
• Have a keen interest in fashion and sales;
• Knowledge of MS Office and Retail Point (an asset);
• Autonomous, organized, and motivated;
• Rigor and attention to detail;
• Well-groomed appearance;
• Willingness to work flexible hours, including evenings and weekends;
• Be physically fit to perform standing work and lifting weights (approximately 25 lbs);

The advantages of working with us (You will benefit, among others ...)

• 2 weeks vacation;
• Flexible hours;
• Sensitivity to work-life balance;
• Interesting rebate program on in-store merchandise purchases;
•  

Other details

• Contract: Permanent contract
• Working time: Full time
• Pay Type: Hourly

Send your application to stephanie@boutique today.com

Note: The use of the masculine gender includes the feminine and has been adopted to lighten the text and has no discriminatory intent. We offer equal employment opportunities to all. Only successful applications will be followed up and we thank you for your interest.